172. The board of directors of an institution must also1° adopt the strategic plan and the annual management report;
2° approve the management and accountability agreement;
3° approve the financial statements;
3.1° ensure the accessibility of the institution’s services throughout the territory under its responsibility;
4° ensure the pertinence, quality, safety and effectiveness of the services provided;
5° ensure respect for users’ rights and promptness in processing users’ complaints;
6° ensure the economical and efficient use of human, material and financial resources;
7° ensure the participation and development of human resources and see that they are motivated, that they are valued, and that their skills are maintained;
8° ensure that performance is monitored and results are reported; and
9° ensure that the teaching and research mission is complied with if the institution operates a centre designated as a university hospital centre, a university institute or an affiliated university centre.