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S-4.2 - Act respecting health services and social services

Section 530.8
Disposition versions

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530.8. A person whose place of residence is situated in the territory to which this Part applies and who uses the services of a community organization referred to in section 334 or is lodged in a private nursing home or by a community organization referred to in section 454, in a private seniors’ residence referred to in section 346.0.1 or by a resource offering lodging referred to in section 346.0.21 may, where the head office of that organization, nursing home, residence or resource is situated outside the territory of the person’s residence, file a complaint with the regional service quality and complaints commissioner of the regional board referred to in section 530.25 as regards the services that have been, should have been or are being provided to the person by or that the person requires from the organization, nursing home, residence or resource.
In such a case, the regional commissioner of the regional board referred to in section 530.25 must, with dispatch, transmit the complaint to the regional commissioner of the agency established for the territory in which the head office of the organization, nursing home, residence or resource referred to in the first paragraph is situated, who shall examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who must inform the person, with dispatch, of the action taken in response to the complaint.
In addition, where the regional commissioner of the agency established for the territory in which the head office of the organization, nursing home, residence or resource referred to in the first paragraph is situated receives a complaint directly from a person in one or other of the situations referred to in the first paragraph, the regional commissioner must, after notifying the regional commissioner of the regional board referred to in section 530.25, examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who shall inform the person, with dispatch, of the action taken in response to the complaint.
1993, c. 58, s. 1; 1998, c. 39, s. 168; 2001, c. 43, s. 58; 2005, c. 32, s. 194; 2009, c. 46, s. 13; 2011, c. 27, s. 38.
530.8. A person whose place of residence is situated in the territory to which this Part applies and who uses the services of a community organization referred to in section 334 or is lodged in a private nursing home or by a community organization referred to in section 454, in a residence for the elderly referred to in section 346.0.1 or by a resource offering lodging referred to in section 346.0.21 may, where the head office of that organization, nursing home, residence or resource is situated outside the territory of the person’s residence, file a complaint with the regional service quality and complaints commissioner of the regional board referred to in section 530.25 as regards the services that have been, should have been or are being provided to the person by or that the person requires from the organization, nursing home, residence or resource.
In such a case, the regional commissioner of the regional board referred to in section 530.25 must, with dispatch, transmit the complaint to the regional commissioner of the agency established for the territory in which the head office of the organization, nursing home, residence or resource referred to in the first paragraph is situated, who shall examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who must inform the person, with dispatch, of the action taken in response to the complaint.
In addition, where the regional commissioner of the agency established for the territory in which the head office of the organization, nursing home, residence or resource referred to in the first paragraph is situated receives a complaint directly from a person in one or other of the situations referred to in the first paragraph, the regional commissioner must, after notifying the regional commissioner of the regional board referred to in section 530.25, examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who shall inform the person, with dispatch, of the action taken in response to the complaint.
1993, c. 58, s. 1; 1998, c. 39, s. 168; 2001, c. 43, s. 58; 2005, c. 32, s. 194; 2009, c. 46, s. 13.
530.8. A person whose place of residence is situated in the territory to which this Part applies and who uses the services of a community organization referred to in section 334 or is lodged in a private nursing home or by a community organization referred to in section 454, may, where the head office of that organization or nursing home is situated outside the territory of the person’s residence, file a complaint with the regional service quality and complaints commissioner of the regional board referred to in section 530.25 as regards the services that have been, should have been or are being provided to the person by or that the person requires from the organization or nursing home.
In such a case, the regional commissioner of the regional board referred to in section 530.25 must, with dispatch, transmit the complaint to the regional commissioner of the agency established for the territory in which the head office of the organization or nursing home referred to in the first paragraph is situated, who shall examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who must inform the person, with dispatch, of the action taken in response to the complaint.
In addition, where the regional commissioner of the agency established for the territory in which the head office of the organization or nursing home referred to in the first paragraph is situated receives a complaint directly from a person in one or other of the situations referred to in the first paragraph, the regional commissioner must, after notifying the regional commissioner of the regional board referred to in section 530.25, examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who shall inform the person, with dispatch, of the action taken in response to the complaint.
1993, c. 58, s. 1; 1998, c. 39, s. 168; 2001, c. 43, s. 58; 2005, c. 32, s. 194.
530.8. A person whose place of residence is situated in the territory to which this Part applies and who uses the services of a community organization referred to in section 334 or is lodged in a private nursing home or by a community organization referred to in section 454, may, where the head office of that organization or nursing home is situated outside the territory of the person’s residence, file a complaint with the regional service quality commissioner of the regional board referred to in section 530.25 as regards the services that have been, should have been or are being provided to the person by or that the person requires from the organization or nursing home.
In such a case, the regional commissioner of the regional board referred to in section 530.25 must, with dispatch, transmit the complaint to the regional commissioner of the agency established for the territory in which the head office of the organization or nursing home referred to in the first paragraph is situated, who shall examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who must inform the person, with dispatch, of the action taken in response to the complaint.
In addition, where the regional commissioner of the agency established for the territory in which the head office of the organization or nursing home referred to in the first paragraph is situated receives a complaint directly from a person in one or other of the situations referred to in the first paragraph, the regional commissioner must, after notifying the regional commissioner of the regional board referred to in section 530.25, examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who shall inform the person, with dispatch, of the action taken in response to the complaint.
1993, c. 58, s. 1; 1998, c. 39, s. 168; 2001, c. 43, s. 58; 2005, c. 32, s. 194.
530.8. A person whose place of residence is situated in the territory to which this Part applies and who uses the services of a community organization referred to in section 334 or is lodged in a nursing home accredited for the purposes of subsidies under section 454, may, where the head office of that organization or nursing home is situated outside the territory of the person’s residence, file a complaint with the regional service quality commissioner of the regional board referred to in section 530.25 as regards the services that have been, should have been or are being provided to the person by or that the person requires from the organization or nursing home.
In such a case, the regional commissioner of the regional board referred to in section 530.25 must, with dispatch, transmit the complaint to the regional commissioner of the regional board established for the territory in which the head office of the organization or nursing home referred to in the first paragraph is situated, who shall examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who must inform the person, with dispatch, of the action taken in response to the complaint.
In addition, where the regional commissioner of the regional board established for the territory in which the head office of the organization or nursing home referred to in the first paragraph is situated receives a complaint directly from a person in one or other of the situations referred to in the first paragraph, the regional commissioner must, after notifying the regional commissioner of the regional board referred to in section 530.25, examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the regional commissioner of the regional board referred to in section 530.25, who shall inform the person, with dispatch, of the action taken in response to the complaint.
1993, c. 58, s. 1; 1998, c. 39, s. 168; 2001, c. 43, s. 58.
530.8. A person whose place of residence is situated in the territory to which this Part applies and who uses the services of a community organization referred to in section 334 or is lodged in a nursing home accredited for the purposes of subsidies under section 454, may, where the head office of that organization or nursing home is situated outside the territory of the person’s residence, file a complaint with the complaints officer responsible for the application of the complaint examination procedure of the regional board referred to in section 530.25 as regards the services that have or should have been provided to the person by the organization or nursing home.
In such a case, the complaints officer of the regional board referred to in section 530.25 must, with dispatch, transmit the complaint to the complaints officer of the regional board established for the territory in which the head office of the organization or nursing home referred to in the first paragraph is situated, who shall examine the complaint in the manner set out in sections 73 to 76 and communicate the results to the complaints officer of the regional board referred to in section 530.25, who must inform the person, with dispatch, of the action taken in response to the complaint.
In addition, where the complaints officer of the regional board established for the territory in which the head office of the organization or nursing home referred to in the first paragraph is situated receives a complaint directly from a person in one or other of the situations referred to in the first paragraph, the complaints officer must, after notifying the complaints officer of the regional board referred to in section 530.25, examine the complaint in the manner set out in sections 73 to 76 and communicate the results to the complaints officer of the regional board referred to in section 530.25, who shall inform the person, with dispatch, of the action taken in response to the complaint.
1993, c. 58, s. 1; 1998, c. 39, s. 168.
530.8. A person whose place of residence is situated in the territory contemplated by this Part and who is the user of a family-type resource referred to in section 310 or of the services of a community organization referred to in section 334, or who is residing in a nursing home accredited for the purpose of subsidies within the meaning of section 454 may, where the head office of the resource, organization or home is situated outside the territory of his residence, file a complaint concerning the services that have or should have been provided to him by such resource, organization or home with the person responsible for the application of the complaint examination procedure of the regional board established for that territory.
Where such a complaint is filed, the person responsible shall, with diligence, transmit the complaint to the senior management officer of the regional board concerned who shall then examine the complaint in the manner set out in sections 73 to 76 and communicate with the person responsible who shall inform the complainant with diligence of the action taken following his complaint.
In addition, where the senior management officer of the regional board referred to in the second paragraph receives the complaint directly from a person in relation to either of the situations described in the first paragraph, he shall, after informing the person responsible referred to in that paragraph, examine the complaint in the manner set out in sections 73 to 76 and communicate with the person who shall inform the complainant with diligence of the action taken following his complaint.
1993, c. 58, s. 1.
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