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S-4.2 - Act respecting health services and social services

Section 38
Disposition versions

Full text
38. (Repealed).
1991, c. 42, s. 38; 1992, c. 21, s. 3; 1998, c. 39, s. 173; 2001, c. 43, s. 41; 2005, c. 32, s. 14.
38. The local service quality commissioner may bring any report or recommendation regarding the improvement of the quality of services, user satisfaction and the enforcement of user rights to the attention of the board of directors, in particular where the department or service manager concerned within the institution or the highest authority of the organization, resource or partnership or the person holding the position of highest authority responsible for the services that are the subject of a complaint under the first paragraph of section 34 has decided not to act upon a recommendation accompanying the conclusions and reasons communicated by the local commissioner.
The local commissioner must bring such a report or recommendation to the attention of the board of directors if warranted by the gravity of the complaint, in particular where the commissioner has been informed by the department concerned of a disciplinary measure taken against a personnel member of the institution.
The executive director of the institution must transmit to the board of directors any report or recommendation transmitted for that purpose by the local commissioner.
1991, c. 42, s. 38; 1992, c. 21, s. 3; 1998, c. 39, s. 173; 2001, c. 43, s. 41.
38. When a user’s complaint concerns a medical, dental or pharmaceutical act and there is a council of physicians, dentists and pharmacists in the institution, the complaints officer must refer the complaint to the council and so inform the user in writing.
If there is no council of physicians, dentists and pharmacists, the complaints officer must refer the complaint to the physician designated for that purpose by the board of directors and so inform the user in writing.
The complaints officer shall transmit a copy of the complaint he has received to the professional who is the subject of the complaint. During examination of the complaint, the user and the professional must be allowed to express their views.
The professional who is the subject of the complaint shall have access to the user’s record of complaint.
The person to whom the complaint is referred must transmit his recommendation to the board of directors.
1991, c. 42, s. 38; 1992, c. 21, s. 3; 1998, c. 39, s. 173.
38. When a user’s complaint concerns a medical, dental or pharmaceutical act and there is a council of physicians, dentists and pharmacists in the institution, the senior management officer must refer the complaint to the council and so inform the user in writing.
If there is no council of physicians, dentists and pharmacists, the senior management officer must refer the complaint to the physician designated for that purpose by the board of directors and so inform the user in writing.
The senior management officer shall transmit a copy of the complaint he has received to the professional who is the subject of the complaint. During examination of the complaint, the user and the professional must be allowed to express their views.
The professional who is the subject of the complaint shall have access to the user’s record of complaint.
The person to whom the complaint is referred must transmit his recommendation to the board of directors.
1991, c. 42, s. 38; 1992, c. 21, s. 3.
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