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C-11 - Charter of the French language
Section 165.20
Disposition versions
165.20. The Office shall put an end to the processing of the complaint where it takes measures to have the author of the failure to comply cease and not repeat the failure.
The Office shall also put an end to the processing of the complaint if
(1) it considers the complaint to be abusive, frivolous or clearly unfounded;
(2) the complainant refuses or neglects to provide, within the time specified by the Office, the information or documents that the Office requires; or
(3) it considers that the circumstances do not justify its intervention.
In the case of a complaint that is processed in collaboration with the Minister under the second paragraph of section 165.19, the Office shall report to the Minister on the processing of the complaint and on the reasons for which the Office considers it warranted to put an end to it.
The Office shall notify the complainant of the reasons for which it is putting an end to the processing of the complaint.
