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A-32.1 - Insurers Act
Section 54
Disposition versions
54. A complainant whose complaint has been registered in the complaints register may, if dissatisfied with the insurer’s processing of the complaint or the outcome, request the insurer to have the complaint record examined by the Authority.
If the insurer is a mutual company that is a member of a federation, the record is examined by the federation rather than the Authority.
The authorized insurer is required to comply with the complainant’s request and send the record to the Authority or, in the case of a mutual company that is a member of a federation, to the federation.
In force: 2019-06-13
54. A complainant whose complaint has been registered in the complaints register may, if dissatisfied with the insurer’s processing of the complaint or the outcome, request the insurer to have the complaint record examined by the Authority.
If the insurer is a mutual company that is a member of a federation, the record is examined by the federation rather than the Authority.
The authorized insurer is required to comply with the complainant’s request and send the record to the Authority or, in the case of a mutual company that is a member of a federation, to the federation.
