S-6.2 - Act respecting pre-hospital emergency services

Section 22 Disposition versions

2006-01-01

22. The functions of a health communication centre are, in keeping with national and regional policies, to

(1)  receive the calls from a 9-1-1 centre or a person or institution requesting pre-hospital emergency services ;

(2)  process and prioritize the calls in accordance with the protocols approved by the Minister ;

(3)  assign and apportion available pre-hospital resources in an appropriate, efficient and effective manner ;

(4)  use, where required, the information system developed by the agency pursuant to paragraph 4 of section 359 of the Act respecting health services and social services (chapter S-4.2) to monitor, on a daily basis, the situation in the centres operated by the institutions in the region ;

(5)  authorize the transportation of a person to another facility operated by an institution in the event that the initially intended facility is overloaded ;

(6)  ensure the operational follow-up and supervision of the resources assigned to a request for pre-hospital emergency services ;

(7)  collaborate with the agency in the monitoring and in measuring the quality of the acts performed by the personnel of the centre and the service providers of the pre-hospital emergency services ; and

(8)  coordinate communications between the players in the organization of pre-hospital emergency services and the institutions.

A health communication centre shall, in the exercise of its functions, observe the protocols approved by the Minister.

The health communication centre shall also, in order to monitor the quality of the acts performed by the service providers of the pre-hospital emergency services, maintain an information system approved by the Minister containing, in particular, information on the provision of services following a request for assistance, call processing, type of response and follow-up action.

2002, c. 69, s. 22; 2005, c. 32, s. 308.

2002-12-19

22. The functions of a health communication centre are, in keeping with national and regional policies, to

(1)  receive the calls from a 9-1-1 centre or a person or institution requesting pre-hospital emergency services ;

(2)  process and prioritize the calls in accordance with the protocols approved by the Minister ;

(3)  assign and apportion available pre-hospital resources in an appropriate, efficient and effective manner ;

(4)  use, where required, the information system developed by the regional board pursuant to paragraph 4 of section 359 of the Act respecting health services and social services (chapter S-4.2) to monitor, on a daily basis, the situation in the centres operated by the institutions in the region ;

(5)  authorize the transportation of a person to another facility operated by an institution in the event that the initially intended facility is overloaded ;

(6)  ensure the operational follow-up and supervision of the resources assigned to a request for pre-hospital emergency services ;

(7)  collaborate with the regional board in the monitoring and in measuring the quality of the acts performed by the personnel of the centre and the service providers of the pre-hospital emergency services ; and

(8)  coordinate communications between the players in the organization of pre-hospital emergency services and the institutions.

A health communication centre shall, in the exercise of its functions, observe the protocols approved by the Minister.

The health communication centre shall also, in order to monitor the quality of the acts performed by the service providers of the pre-hospital emergency services, maintain an information system approved by the Minister containing, in particular, information on the provision of services following a request for assistance, call processing, type of response and follow-up action.

2002, c. 69, s. 22.