75. The senior management officer of the regional board must give the person referred to in section 72 who has filed a complaint in writing a written notice indicating the date on which he received the complaint.
The senior management officer must examine the complaint within 60 days of receiving it.
Before the expiry of the time limit, he must inform the person of his conclusions and give the reasons on which they are based. Where the complaint is in writing, he must inform the user in writing and, at the same time, inform the person of the terms and conditions governing the remedy available to him before the complaints commissioner.
Where a senior management officer fails to inform the person of his conclusions within the time prescribed in the second paragraph, he is deemed to have transmitted negative conclusions to the person on the date on which the prescribed time expires. In the case of a complaint in writing, such a failure shall give rise to an examination by the complaints commissioner.