S-4.2 - Act respecting health services and social services

Section 70 Disposition versions

2006-04-01

70. If, pursuant to subparagraph 5 of the second paragraph of section 66, the regional service quality and complaints commissioner brings a practice or the conduct of a personnel member that raises questions of a disciplinary nature to the attention of the department concerned or the human resources manager within the agency or the highest authority of the resource, organization or partnership or the person holding the position of highest authority responsible for the services that are the subject of a complaint under section 60, the department, manager, authority or person must investigate and follow up the case diligently and report periodically to the regional commissioner on the progress of the investigation.

The regional service quality and complaints commissioner must be informed of the outcome of the case and of any disciplinary measure taken against the personnel member concerned. The regional commissioner must in turn inform the complainant.

1991, c. 42, s. 70; 1998, c. 39, s. 30; 2001, c. 43, s. 41; 2005, c. 32, s. 227; 2005, c. 32, s. 224.

2006-01-01

70. If, pursuant to subparagraph 5 of the second paragraph of section 66, the regional service quality commissioner brings a practice or the conduct of a personnel member that raises questions of a disciplinary nature to the attention of the department concerned or the human resources manager within the agency or the highest authority of the resource, organization or partnership or the person holding the position of highest authority responsible for the services that are the subject of a complaint under section 60, the department, manager, authority or person must investigate and follow up the case diligently and report periodically to the regional commissioner on the progress of the investigation.

The regional service quality commissioner must be informed of the outcome of the case and of any disciplinary measure taken against the personnel member concerned. The regional commissioner must in turn inform the complainant.

1991, c. 42, s. 70; 1998, c. 39, s. 30; 2001, c. 43, s. 41; 2005, c. 32, s. 227.

2002-04-01

70. If, pursuant to subparagraph 5 of the second paragraph of section 66, the regional service quality commissioner brings a practice or the conduct of a personnel member that raises questions of a disciplinary nature to the attention of the department concerned or the human resources manager within the regional board or the highest authority of the resource, organization or partnership or the person holding the position of highest authority responsible for the services that are the subject of a complaint under section 60, the department, manager, authority or person must investigate and follow up the case diligently and report periodically to the regional commissioner on the progress of the investigation.

The regional service quality commissioner must be informed of the outcome of the case and of any disciplinary measure taken against the personnel member concerned. The regional commissioner must in turn inform the complainant.

1991, c. 42, s. 70; 1998, c. 39, s. 30; 2001, c. 43, s. 41.

1998-06-20

70. The complaints commissioner must send to the Minister, once a year and whenever required by him, a report on the application of the complaint examination procedure.

The report shall describe the grounds on which complaints received are founded and shall indicate, for each type of complaint,

(1)  the number of complaints received, dismissed on summary examination, examined, refused or abandoned since the last report;

(2)  the action taken after examination.

The complaints commissioner may also, in the report, give his opinion on the following matters:

(1)  the degree of satisfaction of users of institutions, intermediate resources and family-type resources, users of the services of community organizations and persons residing in an accredited nursing home, and whether or not their rights are respected;

(2)  the complaint examination procedures established by institutions, regional boards and the complaints commissioner.

1991, c. 42, s. 70; 1998, c. 39, s. 30.

1992-10-01

70. The complaints commissioner must send to the Minister, once a year and whenever required by him, a report on the application of the complaint examination procedure.

The report shall describe the grounds on which complaints received are founded and shall indicate, for each type of complaint,

(1)  the number of complaints received, dismissed on summary examination, examined, refused or abandoned since the last report;

(2)  the action taken after examination.

The complaints commissioner may also, in the report, give his opinion on the following matters:

(1)  the degree of satisfaction of users of institutions and family-type resources, users of the services of community organizations and persons residing in an accredited nursing home, and whether or not their rights are respected;

(2)  the complaint examination procedures established by institutions, regional boards and the complaints commissioner.

1991, c. 42, s. 70.