Ministère de l'Emploi et de la Solidarité sociale
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S-4.2 - Act respecting health services and social services

Section 62
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62. The board of directors of every agency must make a by-law establishing a complaint examination procedure for the purposes of this division.
The board of directors must send the procedure to the Minister, who shall ensure that it is established and applied in accordance with sections 60 to 72.
1991, c. 42, s. 62; 1998, c. 39, s. 25; 2001, c. 43, s. 41; 2005, c. 32, s. 26.
62. The board of directors of every agency must make a by-law establishing a complaint examination procedure for the purposes of this division.
1991, c. 42, s. 62; 1998, c. 39, s. 25; 2001, c. 43, s. 41; 2005, c. 32, s. 26.
62. The board of directors of every regional board must make a by-law establishing a complaint examination procedure for the purposes of this division.
1991, c. 42, s. 62; 1998, c. 39, s. 25; 2001, c. 43, s. 41.
62. The complaints commissioner must, without delay, transmit the conclusions of the examination and the reasons on which they are based, together with any recommendations made, to the user or the person, to the intermediate resource, family-type resource, institution, community organization or holder of nursing home accreditation concerned, and to the regional board.
An intermediate resource, family-type resource, institution, community organization, holder of nursing home accreditation or regional board that receives a recommendation from the complaints commissioner must, within 30 days of reception, inform the complaints commissioner and the user or person who filed the complaint of the action it intends to take in response, or, if it intends to take no action, of the reasons for its decision.
1991, c. 42, s. 62; 1998, c. 39, s. 25.
62. The complaints commissioner shall transmit his recommendation, with diligence, giving the reasons therefor, to the user or the person and shall forward it without delay to the institution, family-type resource, community organization, holder of a nursing home accreditation or regional board, as the case may be.
1991, c. 42, s. 62.
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