S-4.2 - Act respecting health services and social services

Section 45 Disposition versions

2006-04-01

45. Where a user makes a complaint concerning a physician, dentist or pharmacist, or a resident, the local service quality and complaints commissioner shall without delay refer the complaint for investigation to the medical examiner designated pursuant to section 42 and shall inform the user in writing, indicating the date of the referral.

However, where a user makes a complaint regarding administrative or organizational problems involving medical, dental or pharmaceutical services, the complaint shall be examined by the local service quality and complaints commissioner in accordance with the provisions of Division I unless the local service quality and complaints commissioner, after consulting with the medical examiner, is of the opinion that one or more physicians, dentists or pharmacists, or residents, are the subject of the complaint, in which case the commissioner shall proceed in accordance with the first paragraph.

Any complaint that involves the supervision or assessment of medical, dental or pharmaceutical acts remains within the jurisdiction of the medical examiner.

Where a complaint is examined by the local commissioner, the medical examiner must collaborate to find solutions to the administrative or organizational problems underscored by the complaint.

1991, c. 42, s. 45; 1998, c. 39, s. 173; 2001, c. 43, s. 41; 2005, c. 32, s. 224.

2002-04-01

45. Where a user makes a complaint concerning a physician, dentist or pharmacist, or a resident, the local service quality commissioner shall without delay refer the complaint for investigation to the medical examiner designated pursuant to section 42 and shall inform the user in writing, indicating the date of the referral.

However, where a user makes a complaint regarding administrative or organizational problems involving medical, dental or pharmaceutical services, the complaint shall be examined by the local service quality commissioner in accordance with the provisions of Division I unless the local service quality commissioner, after consulting with the medical examiner, is of the opinion that one or more physicians, dentists or pharmacists, or residents, are the subject of the complaint, in which case the commissioner shall proceed in accordance with the first paragraph.

Any complaint that involves the supervision or assessment of medical, dental or pharmaceutical acts remains within the jurisdiction of the medical examiner.

Where a complaint is examined by the local commissioner, the medical examiner must collaborate to find solutions to the administrative or organizational problems underscored by the complaint.

1991, c. 42, s. 45; 1998, c. 39, s. 173; 2001, c. 43, s. 41.

1998-06-20

45. The complaint must be in writing and accompanied with the conclusions, if any, which have been sent by the executive director of the institution and the reasons on which they are based.

The complaints officer of the regional board must assist or ensure that assistance is given to the user who requires it for the formulation of his complaint and for any step he wishes to take in relation to that complaint.

1991, c. 42, s. 45; 1998, c. 39, s. 173.

1992-10-01

45. The complaint must be in writing and accompanied with the conclusions, if any, which have been sent by the executive director of the institution and the reasons on which they are based.

The senior management officer of the regional board must assist or ensure that assistance is given to the user who requires it for the formulation of his complaint and for any step he wishes to take in relation to that complaint.

1991, c. 42, s. 45.