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G-1.021 - Act respecting the governance of the health and social services system
Section 698
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698. A service quality and complaints commissioner intervenes on the commissioner’s own initiative when facts brought to the commissioner’s attention provide reasonable grounds to believe that the rights conferred by this Act on a person or group of persons are not being respected. In such a case, the commissioner has the same powers as those conferred on the commissioner under section 679. However, the commissioner may intervene only if the facts brought to the commissioner’s attention could have given rise to a complaint within the commissioner’s jurisdiction.
The commissioner reports on the intervention to the institution board of directors and to the president and executive director of the institution concerned or to the entity or person having the authority to ensure follow-up on the report and recommendations for the authorization holder or provider concerned. If applicable, the commissioner files with the report any recommendations the commissioner makes regarding the satisfaction of users and of other persons who could make a complaint or regarding respect for their rights.
