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E-17.1 - Act respecting the examination of complaints from customers of electricity distributors
Section 9
Disposition versions
9. The time allowed to a distributor to process a complaint filed with him in writing shall not exceed 30 days. During the first 12 months in which this Act is applicable to a distributor, the time allowed shall be 45 days.
The distributor shall, before the expiry of the thirty-day period, inform the customer in writing of the conclusions he has reached and the reasons therefor. Moreover, he shall inform the customer of the procedure to be followed for a recourse before the commissioner.
Any distributor who fails to transmit his conclusions to a customer within the period prescribed in the first paragraph is deemed to have transmitted unfavourable conclusions to that customer on the day of expiry of the prescribed time.
