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A-32 - Act respecting insurance

Section 285.33
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285.33. Every insurer shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the insurer or, in the case of a mutual insurance company, the federation, to forward a copy of the complaint file to the Authority.
Where requested by a complainant, the insurer or the federation, as the case may be, shall forward a copy of the complaint file to the Authority.
The Authority shall examine the complaint file and may, if it considers it appropriate, act as a mediator if the interested parties agree.
2002, c. 45, s. 233; 2002, c. 70, s. 119; 2004, c. 37, s. 48; 2008, c. 7, s. 37.
285.33. Every insurer shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the insurer or, in the case of a mutual insurance company, the federation, to forward a copy of the complaint file to the Authority.
Where requested by a complainant, the insurer or the federation, as the case may be, shall forward a copy of the complaint file to the Authority.
The Authority shall examine the complaint file and may, if it considers it appropriate, act as a mediator if the interested parties agree. It may also retain the services of any natural person to act as a mediator or, with the authorization of the Government, enter into an agreement for that purpose with a body or a legal person.
2002, c. 45, s. 233; 2002, c. 70, s. 119; 2004, c. 37, s. 48.
285.33. Every insurer shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the insurer or, in the case of a mutual insurance company, the federation, to forward a copy of the complaint file to the Agency.
Where requested by a complainant, the insurer or the federation, as the case may be, shall forward a copy of the complaint file to the Agency.
The Agency shall examine the complaint file and may, if it considers it appropriate, act as a mediator if the interested parties agree.
2002, c. 45, s. 233; 2002, c. 70, s. 119.
285.31. Every insurer shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the insurer or, in the case of a mutual insurance company, the federation, to forward a copy of the complaint file to the Agency.
Where requested by a complainant, the insurer or the federation, as the case may be, shall forward a copy of the complaint file to the Agency.
The Agency shall examine the complaint file and may, if it considers it appropriate, act as a mediator if the interested parties agree.
2002, c. 45, s. 233.
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