23. An institution that receives an application for financial assistance must ensure that the application contains all the information and is accompanied by all the documents necessary for making the decision. If it finds that that is not the case, it must communicate with the adopter and give the adopter the opportunity to provide the relevant information or documents.
The institution ascertains the admissibility of the application for financial assistance, determines the amount to which the adopter is entitled and pays the financial assistance.
The institution must give the reasons and inform the adopter in writing of any decision made pursuant to this Regulation.
1915-2023O.C. 1915-2023, s. 23.