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M-31.2, r. 0.2 - Terms for obtaining an accreditation with regard to tourist welcome and information services
Section 6
Disposition versions
6. The applicant must ensure that employees have been trained with regard to services to the tourist clientele, the region’s tourism products, the attractions and services and the standards and procedures relating to the service.
The applicant must also register all tourist agents with the training platform of the Ministère du Tourisme and ensure that, as a minimum, the service by excellence (SPEX) training is applied by all the employees dedicated to welcoming visitors.
The training must be based on a training plan established by the applicant.
In force: 2024-04-03
6. The applicant must ensure that employees have been trained with regard to services to the tourist clientele, the region’s tourism products, the attractions and services and the standards and procedures relating to the service.
The applicant must also register all tourist agents with the training platform of the Ministère du Tourisme and ensure that, as a minimum, the service by excellence (SPEX) training is applied by all the employees dedicated to welcoming visitors.
The training must be based on a training plan established by the applicant.
