S-4.2 - Act respecting health services and social services

Section 76.9 Disposition versions

2024-07-01

76.9. A user’s complaint record kept for the exercise of the functions provided for in Divisions I, II and III is confidential and, subject to the special provisions of this Act, only the following may have access to it:

(1)  the person concerned and certain persons related to that person, in accordance with the Act respecting health and social services information (chapter R-22.1);

(2)  the local service quality and complaints commissioner, a medical examiner, a review committee, the council of physicians, dentists and pharmacists or an expert from outside the institution that the council calls on under the second paragraph of section 214, as the case may be, in the exercise of their functions.

This section applies despite the Act respecting Access to documents held by public bodies and the Protection of personal information (chapter A-2.1) and despite Chapters IV, V and VI of the Act respecting health and social services information.

This section does not prevent the communication of a copy of a user’s complaint record to the Health Services Ombudsman under the Act respecting the Health and Social Services Ombudsman (chapter P-31.1).

2001, c. 43, s. 41; 2005, c. 32, s. 39; 2023, c. 5, s. 239.

2006-04-01

76.9. The provisions of sections 17 to 28 apply, with the necessary modifications, to all complaint records kept by the institution or agency in the exercise of their respective functions under Divisions I, II and III.

2001, c. 43, s. 41; 2005, c. 32, s. 39.

2006-01-01

76.9. The provisions of sections 17 to 28 apply to all records kept by the institution or agency in the exercise of their respective functions under Divisions I, II and III.

2001, c. 43, s. 41; 2005, c. 32, s. 39.

2002-04-01

76.9. The provisions of sections 17 to 28 apply to all records kept by the institution or regional board in the exercise of their respective functions under Divisions I, II and III.

2001, c. 43, s. 41.