S-4.2 - Act respecting health services and social services

Section 76.12 Disposition versions

2006-04-01

76.12. Once a year, the board of directors of an agency must transmit a report summarizing all the reports received from the boards of directors of institutions.

The report shall describe the types of complaints received, including any complaints concerning physicians, dentists or pharmacists, and shall indicate in respect of each type of complaint

(1)  the number of complaints received, dismissed upon summary examination, examined, refused or abandoned since the last report;

(2)  the actions taken following the examination of complaints;

(3)  the names of the institutions concerned; and

(4)  the time taken for the examination of complaints.

The report shall also incorporate the activities summary of the regional service quality and complaints commissioner referred to in subparagraph 9 of the second paragraph of section 66, describe the reasons for the complaints received by the agency itself and indicate in respect of each type of complaint

(1)  the number of complaints received, dismissed upon summary examination, examined, refused or abandoned since the last report;

(2)  the time taken for the examination of complaints;

(3)  the actions taken following the examination of complaints; and

(4)  the number of complaints that gave rise to an application to the Health Services Ombudsman and the reasons for those complaints.

The report must also give an account of the most significant actions recommended by local service quality and complaints commissioners and by the regional service quality and complaints commissioner and of the most significant actions taken by the institutions and by the agency to improve clientele satisfaction and foster the enforcement of user rights.

The board of directors shall also include in the report, where required, any mandatory objectives relating to the enforcement of the rights of persons who apply to the regional service quality and complaints commissioner under Division III and the diligent handling of their complaints.

A copy of the report must be sent at the same time to the Health Services Ombudsman.

2001, c. 43, s. 41; 2005, c. 32, s. 42.

2006-01-01

76.12. Once a year and whenever so required by the Minister, the board of directors of an agency must transmit a report summarizing all the reports received from the boards of directors of institutions.

The report shall describe the types of complaints received, including any complaints concerning physicians, dentists or pharmacists, and shall indicate in respect of each type of complaint

(1)  the number of complaints received, dismissed upon summary examination, examined, refused or abandoned since the last report;

(2)  the actions taken following the examination of complaints;

(3)  the names of the institutions concerned; and

(4)  the time taken for the examination of complaints.

The report shall also incorporate the activities summary of the regional service quality commissioner referred to in subparagraph 9 of the second paragraph of section 66, describe the reasons for the complaints received by the agency itself and indicate in respect of each type of complaint

(1)  the number of complaints received, dismissed upon summary examination, examined, refused or abandoned since the last report;

(2)  the time taken for the examination of complaints;

(3)  the actions taken following the examination of complaints; and

(4)  the number of complaints that gave rise to an application to the Health Services Ombudsman and the reasons for those complaints.

The report must also give an account of the most significant actions recommended by local service quality commissioners and by the regional service quality commissioner and of the most significant actions taken by the institutions and by the agency to improve the quality of services to the public in the region, clientele satisfaction and the enforcement of the rights of the clientele.

The board of directors shall also include in the report, where required, any mandatory objectives relating to the enforcement of the rights of persons who apply to the regional service quality commissioner under Division III and the diligent handling of their complaints.

A copy of the report must be sent at the same time to the Health Services Ombudsman.

2001, c. 43, s. 41; 2005, c. 32, s. 42.

2002-04-01

76.12. Once a year and whenever so required by the Minister, the board of directors of a regional board must transmit a report summarizing all the reports received from the boards of directors of institutions.

The report shall describe the types of complaints received, including any complaints concerning physicians, dentists or pharmacists, and shall indicate in respect of each type of complaint

(1)  the number of complaints received, dismissed upon summary examination, examined, refused or abandoned since the last report ;

(2)  the actions taken following the examination of complaints ;

(3)  the names of the institutions concerned ; and

(4)  the time taken for the examination of complaints.

The report shall also incorporate the activities summary of the regional service quality commissioner referred to in subparagraph 9 of the second paragraph of section 66, describe the reasons for the complaints received by the regional board itself and indicate in respect of each type of complaint

(1)  the number of complaints received, dismissed upon summary examination, examined, refused or abandoned since the last report ;

(2)  the time taken for the examination of complaints ;

(3)  the actions taken following the examination of complaints ; and

(4)  the number of complaints that gave rise to an application to the Health Services Ombudsman and the reasons for those complaints.

The report must also give an account of the most significant actions recommended by local service quality commissioners and by the regional service quality commissioner and of the most significant actions taken by the institutions and by the regional board to improve the quality of services to the public in the region, clientele satisfaction and the enforcement of the rights of the clientele.

The board of directors shall also include in the report, where required, any mandatory objectives relating to the enforcement of the rights of persons who apply to the regional service quality commissioner under Division III and the diligent handling of their complaints.

A copy of the report must be sent at the same time to the Health Services Ombudsman.

2001, c. 43, s. 41.