530.47. A user having filed a complaint with an institution may address the complaint to the complaints commissioner if the user disagrees with the conclusions sent to the user by the complaints officer responsible for the complaint examination procedure or deemed to have been sent to the user under section 36, or if the complaints officer has refused or ceased to examine the complaint.
The provisions of sections 56 to 62 and 67 apply to the filing of a complaint with the complaints commissioner; for that purpose, the expressions “the regional board” and “regional board” mean the institution. In addition, the remedy available under section 35 or 36 is the remedy available under this section.