413.1.1. If an institution is experiencing difficulties with respect to the quality of the health services or social services it offers, or with respect to its administration, organization or operation, the agency may provide assistance and support to the institution at the latter’s request.
Such assistance and support must be the subject of an agreement between the agency and the institution, stipulating the nature, duration and expected results of the assistance and support.
An institution that has received assistance and support must report to the agency on any developments in the situation.