412.1.With a view to improving the quality of services offered in a manner respectful of individual and group rights, the board of directors must create a watchdog committee to ensure the follow-up, with the board, of the recommendations made by the regional service quality and complaints commissioner or the Health and Social Services Ombudsman following complaints or interventions made under this Act or the Act respecting the Health and Social Services Ombudsman (chapter P-31.1).