29. A person may not be required to acquire a specific medium or technology to transmit or receive a document, unless such requirement is expressly provided by law or by an agreement.
Similarly, no person may be required to receive a document in a medium other than paper, or by means of technology that is not at the person’s disposal.
A product or service, or information on a product or service, that is available in more than one medium, may be obtained in any such medium, at the option of the recipient of the product or service.