Consolidated Statutes and Regulations
Consolidated Statutes
Consolidated Regulations
Annual Statutes and Regulations
Annual Statutes
Annual Regulations
Additional information
Québec Official Publisher
What’s new?
Information note
Policy of the Minister of Justice
Laws: Amendments
Laws: Provisions not in force
Laws: Provisions brought into force
Annual Statutes: PDF versions since 1996
Regulations: Amendments
Annual Regulations: PDF versions since 1996
Court Decisions
A-6.01 - Public Administration Act
Section 6
Disposition versions
6. A department or body that provides services directly to the public shall publish a service statement setting out its objectives with regard to the level and quality of the services provided.
The statement shall specify the time frame within which services are to be provided and give clear information on their nature and accessibility.
For the purposes of this Act, services to the public comprise services to individuals and services to enterprises.
