50. An authorized insurer must adhere to sound commercial practices.
In carrying on its financial institution activities, such practices include providing fair treatment to its clientele, in particular by(1) providing appropriate information;
(2) adopting a policy for processing complaints filed by members of that clientele and resolving disputes with them; and
(3) keeping a complaints register.
2018, c. 23, s. 32018, c. 23, s. 3.