45.13. If the mediation does not result in an agreement, the complainant may, between the 30th and 120th day following the filing of the mediation report, request the person designated to administer the procedure for dealing with complaints to appoint an arbitrator to decide the dispute.
The arbitrator is chosen, not later than the 15th day following receipt of the request, from among the arbitrators on a list drawn up beforehand by the Minister.
In a directive posted on the department’s Internet site and published in the Gazette officielle du Québec, the Minister sets out the conditions an arbitrator must meet to be on the list mentioned in the second paragraph and the maximum fees an arbitrator may charge the parties.