104. Any person who requests or uses the pre-hospital emergency services of the Corporation may file with the Corporation a complaint relating to the services the person received or should have received from the Corporation.
The board of directors of the Corporation shall appoint a member of its personnel to exercise the functions of a regional service quality commissioner provided for in the Act respecting health services and social services (chapter S-4.2) and establish, by regulation, a complaint examination procedure.
The provisions of Divisions III to VII of Chapter III of Title II of Part I of the Act respecting health services and social services apply with the necessary modifications to the processing of complaints by the Corporation.