63. A regional service quality commissioner shall be appointed by the board of directors, on the recommendation of the president and executive director.
The regional service quality commissioner comes under the authority of the president and executive director. The regional service quality commissioner alone is answerable to the board of directors for the application of the complaint examination procedure. A member of the personnel of the agency may act under the authority of the regional service quality commissioner provided that it is permitted by the organization plan of the agency.
1991, c. 42, s. 63; 2001, c. 43, s. 41.