49. The complaints officer of the regional board must examine a complaint within 45 days of receiving it.
Before the expiry of the time limit, he must inform the user, in writing, of his conclusions and give the reasons on which they are based and, at the same time, inform the user of the terms and conditions governing the remedy available to him before the complaints commissioner appointed by the Government under section 55. He must also inform the institution concerned and, where applicable, the intermediate resource or family-type resource of his conclusions without delay, giving reasons.
1991, c. 42, s. 49; 1998, c. 39, s. 15.