S-4.2 - Act respecting health services and social services

Section 412.3 Disposition versions

2006-04-01

412.3. The watchdog committee shall ensure that the agency fulfills its responsibilities relating to the quality of services and the enforcement of the rights of users or other people using the services, with respect to persons, organizations or functions that can be the subject of a complaint under section 60 of this Act or section 16 of the Act respecting pre-hospital emergency services (chapter S-6.2).

To that end, the committee must, in particular,

(1)  receive and analyze reports and recommendations sent to the board of directors by the regional service quality and complaints commissioner or the Health and Social Services Ombudsman;

(2)  establish systemic links between those reports and recommendations and draw from them the conclusions necessary to make recommendations under subparagraph 3;

(3)  make recommendations to the board of directors on the action to be taken following those reports or recommendations in order to improve the quality of the services offered users and other persons using services;

(4)  ensure the follow-up, with the board of directors, of the board’s implementation of the recommendations it made under subparagraph 3;

(5)  exercise any other function the board of directors considers useful in fulfilling the mandate entrusted to the committee under the first paragraph; and

(6)  ensure that the regional service quality and complaints commissioner has the human, material and financial resources required to carry out the responsibilities of office effectively and efficiently.

2005, c. 32, s. 164.