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S-4.2 - Act respecting health services and social services

Section 60
Disposition versions

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60. A complaint may be addressed directly to the agency
(1)  by any person who uses the services of a community organization within the meaning of section 334 or is lodged in a private nursing home or by a community organization referred to in section 454, by a resource offering lodging referred to in section 346.0.21 or in a private seniors’ residence referred to in section 346.0.1, regarding the services the person received or ought to have received from the organization, nursing home, resource or residence;
(2)  (paragraph repealed);
(3)  by any natural person regarding a function or an activity of the agency by which the person is personally affected owing to the fact that the person receives or ought to receive services provided by institutions, intermediary resources, family-type resources, community organizations, private nursing homes or community organizations referred to in section 454, resources offering lodging referred to in section 346.0.21 or private seniors’ residences referred to in section 346.0.1;
(4)  by any natural person regarding any clientele assistance provided by the agency itself as part of its functions as regards services to the public and user rights;
(5)  by any natural person who requires or uses services provided by an organization, partnership or person whose services or activities relate to the field of health and social services and with which or whom a service agreement has been made by the agency for the provision of services, and who cannot otherwise apply to an institution under Division I. This does not apply, however, in the case of a complaint concerning a physician, dentist or pharmacist, or a resident, who practises with such an organization, partnership or person.
1991, c. 42, s. 60; 1998, c. 39, s. 23; 2001, c. 43, s. 41; 2002, c. 69, s. 152; 2005, c. 32, s. 25; 2009, c. 46, s. 1; 2011, c. 27, s. 38.
60. A complaint may be addressed directly to the agency
(1)  by any person who uses the services of a community organization within the meaning of section 334 or is lodged in a private nursing home or by a community organization referred to in section 454, by a resource offering lodging referred to in section 346.0.21 or in a residence for the elderly referred to in section 346.0.1, regarding the services the person received or ought to have received from the organization, nursing home, resource or residence;
(2)  (paragraph repealed);
(3)  by any natural person regarding a function or an activity of the agency by which the person is personally affected owing to the fact that the person receives or ought to receive services provided by institutions, intermediary resources, family-type resources, community organizations, private nursing homes or community organizations referred to in section 454, resources offering lodging referred to in section 346.0.21 or residences for the elderly referred to in section 346.0.1;
(4)  by any natural person regarding any clientele assistance provided by the agency itself as part of its functions as regards services to the public and user rights;
(5)  by any natural person who requires or uses services provided by an organization, partnership or person whose services or activities relate to the field of health and social services and with which or whom a service agreement has been made by the agency for the provision of services, and who cannot otherwise apply to an institution under Division I. This does not apply, however, in the case of a complaint concerning a physician, dentist or pharmacist, or a resident, who practises with such an organization, partnership or person.
1991, c. 42, s. 60; 1998, c. 39, s. 23; 2001, c. 43, s. 41; 2002, c. 69, s. 152; 2005, c. 32, s. 25; 2009, c. 46, s. 1.
60. A complaint may be addressed directly to the agency
(1)  by any person who uses the services of a community organization within the meaning of section 334 or is lodged in a private nursing home or by a community organization referred to in section 454, or in a residence for the elderly referred to in section 346.0.1, regarding the services the person received or ought to have received from the organization or nursing home;
(2)  (paragraph repealed);
(3)  by any natural person regarding a function or an activity of the agency by which the person is personally affected owing to the fact that the person receives or ought to receive services provided by institutions, intermediary resources, family-type resources, community organizations, private nursing homes or community organizations referred to in section 454 or residences for the elderly referred to in section 346.0.1;
(4)  by any natural person regarding any clientele assistance provided by the agency itself as part of its functions as regards services to the public and user rights;
(5)  by any natural person who requires or uses services provided by an organization, partnership or person whose services or activities relate to the field of health and social services and with which or whom a service agreement has been made by the agency for the provision of services, and who cannot otherwise apply to an institution under Division I. This does not apply, however, in the case of a complaint concerning a physician, dentist or pharmacist, or a resident, who practises with such an organization, partnership or person.
1991, c. 42, s. 60; 1998, c. 39, s. 23; 2001, c. 43, s. 41; 2002, c. 69, s. 152; 2005, c. 32, s. 25.
60. A complaint may be addressed directly to the agency
(1)  by any person who uses the services of a community organization within the meaning of section 334 or resides in a nursing home operated by a person accredited for the purposes of subsidies within the meaning of section 454, regarding the services the person received or ought to have received from the organization or nursing home;
(2)  (paragraph repealed);
(3)  by any natural person regarding a function or an activity of the agency by which the person is personally affected owing to the fact that the person receives or ought to receive services provided by institutions, intermediary resources, family-type resources, community organizations or residences accredited for the purposes of subsidies within the meaning of section 454;
(4)  by any natural person regarding any clientele assistance provided by the agency itself as part of its functions as regards services to the public and user rights;
(5)  by any natural person who requires or uses services provided by an organization, partnership or person whose services or activities relate to the field of health and social services and with which or whom a service agreement has been made by the agency for the provision of services, and who cannot otherwise apply to an institution under Division I. Such an agreement must provide for the carrying out of the provisions of Divisions III to VII of this chapter and of the Act respecting the Health and Social Services Ombudsman (chapter P‐31.1) concerning such services.
1991, c. 42, s. 60; 1998, c. 39, s. 23; 2001, c. 43, s. 41; 2002, c. 69, s. 152; 2005, c. 32, s. 25.
60. A complaint may be addressed directly to the regional board
(1)  by any person who uses the services of a community organization within the meaning of section 334 or resides in a nursing home operated by a person accredited for the purposes of subsidies within the meaning of section 454, regarding the services the person received or ought to have received from the organization or nursing home;
(2)  (paragraph repealed);
(3)  by any natural person regarding a function or an activity of the regional board by which the person is personally affected owing to the fact that the person receives or ought to receive services provided by institutions, intermediary resources, family-type resources, community organizations or residences accredited for the purposes of subsidies within the meaning of section 454;
(4)  by any natural person regarding any clientele assistance provided by the regional board itself as part of its functions as regards services to the public and user rights;
(5)  by any natural person who requires or uses services provided by an organization, partnership or person whose services or activities relate to the field of health and social services and with which or whom a service agreement has been made by the regional board for the provision of services, and who cannot otherwise apply to an institution under Division I. Such an agreement must provide for the carrying out of the provisions of Divisions III to VII of this chapter and of the Act respecting the Health and Social Services Ombudsman (chapter P‐31.1) concerning such services.
1991, c. 42, s. 60; 1998, c. 39, s. 23; 2001, c. 43, s. 41; 2002, c. 69, s. 152; 2005, c. 32, s. 25.
60. A complaint may be addressed directly to the regional board
(1)  by any person who uses the services of a community organization within the meaning of section 334 or resides in a nursing home operated by a person accredited for the purposes of subsidies within the meaning of section 454, regarding the services the person received or ought to have received from the organization or nursing home;
(2)  (paragraph repealed);
(3)  by any natural person regarding a function or an activity of the regional board by which the person is personally affected owing to the fact that the person receives or ought to receive services provided by institutions, intermediary resources, family-type resources, community organizations or residences accredited for the purposes of subsidies within the meaning of section 454;
(4)  by any natural person regarding any clientele assistance provided by the regional board itself as part of its functions as regards services to the public and user rights;
(5)  by any natural person requires or uses services provided by an organization, partnership or person whose services or activities relate to the field of health and social services and with which or whom a service agreement has been made by the regional board for the provision of services, and who cannot otherwise apply to an institution under Division I. Such an agreement must provide for the carrying out of the provisions of Divisions III to VII of this chapter and of the Act respecting the Health and Social Services Ombudsman (chapter P‐31.1) concerning such services.
1991, c. 42, s. 60; 1998, c. 39, s. 23; 2001, c. 43, s. 41; 2002, c. 69, s. 152.
60. A complaint may be addressed directly to the regional board
(1)  by any person who uses the services of a community organization within the meaning of section 334 or resides in a nursing home operated by a person accredited for the purposes of subsidies within the meaning of section 454, regarding the services the person received or ought to have received from the organization or nursing home ;
(2)  subject to section 61, by any person who requires or uses the pre-hospitalization emergency services required or provided in the person’s region as part of the system provided for in Division VI.1 of the Act respecting health services and social services for Cree Native persons (chapter S-5), regarding the services that the person received or ought to have received ;
(3)  by any natural person regarding a function or an activity of the regional board by which the person is personally affected owing to the fact that the person receives or ought to receive services provided by institutions, intermediary resources, family-type resources, community organizations or residences accredited for the purposes of subsidies within the meaning of section 454 ;
(4)  by any natural person regarding any clientele assistance provided by the regional board itself as part of its functions as regards services to the public and user rights ;
(5)  by any natural person requires or uses services provided by an organization, partnership or person whose services or activities relate to the field of health and social services and with which or whom a service agreement has been made by the regional board for the provision of services, and who cannot otherwise apply to an institution under Division I. Such an agreement must provide for the carrying out of the provisions of Divisions III to VII of this chapter and of the Act respecting the Health and Social Services Ombudsman (chapter P-31.1) concerning such services.
1991, c. 42, s. 60; 1998, c. 39, s. 23; 2001, c. 43, s. 41.
60. Every user or person and every institution, intermediate resource, family-type resource, community organization, holder of a nursing home accreditation or regional board, as the case may be, must furnish to the complaints commissioner the information he requires for examining a complaint and attend, unless excused for valid reasons, any meeting which he convenes.
1991, c. 42, s. 60; 1998, c. 39, s. 23.
60. Every user or person and every institution, family-type resource, community organization, holder of a nursing home accreditation or regional board, as the case may be, must furnish to the complaints commissioner the information he requires for examining a complaint and attend, unless excused for valid reasons, any meeting which he convenes.
1991, c. 42, s. 60.
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