S-4.2 - Act respecting health services and social services

Section 530.7 Disposition versions

2002-01-01

530.7. Where a user having filed a complaint in either of the situations described in section 530.5 disagrees with the conclusions transmitted to him, he may file a complaint with the Health Services Ombudsman, who shall examine the complaint in accordance with the Act respecting the Health and Social Services Ombudsman (chapter P-31.1).

1993, c. 58, s. 1; 1998, c. 39, s. 167; 2001, c. 43, s. 57.

1999-04-01

530.7. Where a user having filed a complaint in either of the situations described in section 530.5 disagrees with the conclusions transmitted to him, he may file a complaint with the complaints officer responsible for the application of the complaint examination procedure of the regional board referred to in section 530.25.

In such a case, the complaints officer must, with dispatch, transmit the complaint to the complaints officer of the regional board concerned, who shall examine the complaint in the manner set out in sections 44 to 52 and communicate the results to the complaints officer of the regional board referred to in section 530.25, who shall inform the user with dispatch of the action taken in response to the complaint.

In addition, where the complaints officer of a regional board established for a different territory from that of the regional board referred to in section 530.25 receives a complaint on the grounds set out in the first paragraph directly from a user whose place of residence is situated in the territory to which this Part applies, the complaints officer must, after informing the complaints officer of the regional board referred to in section 530.25, examine the complaint in the manner set out in sections 44 to 52 and communicate the results to the complaints officer of the institution concerned, who shall inform the user with dispatch of the action taken in response to the complaint.

1993, c. 58, s. 1; 1998, c. 39, s. 167.

1995-05-01

530.7. Where a user having filed a complaint in writing in either of the situations described in section 530.5 disagrees with the conclusions transmitted to him, he may file a complaint with the person responsible for the application of the complaint examination procedure of the regional board referred to in section 530.25.

Where such a complaint is filed, the person responsible shall, with diligence, transmit the complaint to the senior management officer of the regional board concerned who shall then examine the complaint in the manner set out in sections 44 to 52 and communicate with the person responsible who shall inform the user with diligence of the action taken following his complaint.

In addition, where the senior management officer of the regional board referred to in the second paragraph receives the complaint directly from a user whose place of residence is situated in the territory contemplated by this Part on the grounds set out in the first paragraph, he shall, after informing the person responsible referred to in that paragraph, examine the complaint in the manner set out in sections 44 to 52 and communicate with the person who shall inform the user with diligence of the action taken following his complaint.

1993, c. 58, s. 1.