To carry out its mandate, the office may(1) promote the rights of persons who are victims of criminal offences;
(2) facilitate the transmission of information to persons who are victims of criminal offences;
(3) assist the government departments and the bodies referred to in section 9 in developing their service statement and complaint processing procedure;
(4) see to it that those government departments and those bodies comply with their obligation to disseminate their service statement in accordance with the third paragraph of section 9;
(5) assist persons who are victims of criminal offences during their complaint process with regard to those government departments and those bodies;
(6) develop, implement, evaluate and review programs and services;
(7) advise the Minister on any matter concerning assistance or support for persons who are victims of criminal offences;
(8) disseminate documentation and establish information, awareness and training programs or activities pertaining to the rights and needs of persons who are victims and the services available to them, as well as facilitate such dissemination and establishment by third parties;
(9) see to the coordination of programs and services and to concerted action between persons, government departments and bodies;
(10) facilitate the carrying out and dissemination of research, studies and analyses under a subsidy program to promote research, information, awareness and training pertaining to assistance for persons who are victims of criminal offences; and
(11) promote and coordinate the creation and development of assistance centres for persons who are victims of criminal offences, including by providing community groups or organizations with the technical and professional support required for their establishment and operation.