27. The Health Services Ombudsman may, whenever necessary, advise the Minister or any body referred to in section 20 on any matter relating to the respect shown to users and the enforcement of their legal rights and remedies or to the improvement of the quality of the services provided to the public and, if necessary, make recommendations for the appropriate corrective action.
If he or she sees fit, the Health Services Ombudsman may report the situation in the Ombudsman’s annual report or make it the subject of a special report to the Minister.
The Health Services Ombudsman may, in any advice or report, identify any institution or health and social services agency that has decided not to act upon a recommendation for corrective action made by the Ombudsman.