18. The Health Services Ombudsman shall ensure that the institutions and health and social services agencies establish and apply a complaint examination procedure in accordance with the provisions of sections 29 to 72 of the Act respecting health services and social services (chapter S-4.2).
The Health Services Ombudsman may recommend to the board of directors of an institution or a health and social services agency any corrective action to ensure such conformity.
Within 30 days of the receipt of a recommendation for corrective action from the Health Services Ombudsman, the institution or the health and social services agency must inform the Ombudsman in writing of the actions to be taken as a result of the recommendation or, if it has decided not to act upon the recommendation, of the reasons for such a decision.