12.Within five days after receiving a written communication under subparagraph 4 of the second paragraph of section 10, the institution or the agency must forward a copy of the entire complaint record to the Health Services Ombudsman.
12.Within five days after receiving a written communication under subparagraph 4 of the second paragraph of section 10, the institution or the regional board must forward a copy of the entire complaint record to the Health Services Ombudsman.