11. The Health Services Ombudsman may make a memorandum of agreement with any health and social services agency for the purposes of(1) the application of the complaint examination procedure, within the scope of the functions of the agency;
(2) the communication of his or her conclusions, including reasons, subject to the protection of any nominative information they contain; or
(3) any other activity of a health and social services agency with a view to the improvement of the services provided to the population in the region, the satisfaction of the clientele and the enforcement of their rights.