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G-1.021 - Act respecting the governance of the health and social services system
Section 730
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730. A private institution must inform every user that they are entitled to file a complaint with Santé Québec. In all of its facilities, the institution must also post in public view a document explaining who is entitled to file a complaint and describing the terms governing the exercise of that right. The contact information of the competent service quality and complaints commissioner must be mentioned in the document.
The first paragraph applies, with the necessary modifications, to any other authorization holder and any other service provider in the field of health and social services with regard to whom a complaint may be filed under the second paragraph of section 671, except a resource governed by the Act respecting the representation of family-type resources and certain intermediate resources and the negotiation process for their group agreements (chapter R-24.0.2).
