G-1.021 - Act respecting the governance of the health and social services system

Section 708 Disposition versions

Not in force

Not in force

708. The national service quality and complaints commissioner establishes a procedure for examining complaints received by service quality and complaints commissioners. The procedure may set out any provision supplementing those applicable within Santé Québec for the handling of such complaints.

The procedure must determine

(1)  the types of recommendations and conclusions made by a service quality and complaints commissioner, in addition to those referred to in section 700, that must be disseminated;

(2)  the information received by a commissioner on the measures taken following recommendations that must be disseminated;

(3)  to whom the recommendations, conclusions and information must be disseminated; and

(4)  any other terms governing such dissemination.

The procedure is submitted to Santé Québec’s board of directors for approval and, on being approved, becomes part of Santé Québec’s by-laws.

2023, c. 34, s. 708.