G-1.021 - Act respecting the governance of the health and social services system

Section 726 Disposition versions

Not in force

Not in force

726. Santé Québec must, for each health region, entrust at least one community organization with the following functions with regard to any person who so requests:

(1)  provide the person with information on how the complaints regime works;

(2)  help the person define the subject of the complaint and, if need be, help draft it;

(3)  provide assistance and support to the person at each stage of the complaints process; and

(4)  facilitate conciliation with any authority concerned.

An organization is not required to process the request of a person who is not resident in the region it serves or whose complaint does not fall within the jurisdiction of the service quality and complaints commissioner appointed for a Santé Québec institution in that region or the jurisdiction of the Health and Social Services Ombudsman. In such a case, the organization must direct the person to the body that has jurisdiction to process the request. When two or more organizations are involved in processing the request, they must collaborate.

2023, c. 34, s. 726.