D-9.2 - Act respecting the distribution of financial products and services

Section 103.3 Disposition versions

2019-06-13

103.3. A complainant whose complaint has been registered in the complaints register may, if dissatisfied with the firm’s processing of the complaint or the outcome, request the firm to have the complaint record examined by the Authority.

If the firm is a mutual company that is a member of a federation, the record is examined by the latter instead of by the Authority.

The firm is required to comply with a request made to it and send the record to the Authority or, in the case of a mutual company that is a member of a federation, to the federation.

Sections 389 to 394 of the Insurers Act (chapter A-32.1) apply, with the necessary modifications, to the federation; complaint records filed in accordance with this Act are complaint records within the meaning of those sections.

2002, c. 45, s. 362; 2004, c. 37, s. 90; 2018, c. 23, s. 536.

2004-12-17

103.3. Notwithstanding sections 9 and 83 of the Act respecting Access to documents held by public bodies and the Protection of personal information (chapter A‐2.1), the Authority may not communicate a complaint file without the authorization of the firm that has transmitted it.

2002, c. 45, s. 362; 2004, c. 37, s. 90.

2002-12-11

103.3. Notwithstanding sections 9 and 83 of the Act respecting Access to documents held by public bodies and the Protection of personal information (chapter A-2.1), the Agency may not communicate a complaint file without the authorization of the firm that has transmitted it.

2002, c. 45, s. 362.