131.1. The complaint processing and dispute resolution policy adopted under subparagraph 2 of the second paragraph of section 66.1 must, in particular,(1) set out the characteristics that make a communication to the financial services cooperative a complaint that must be registered in the complaints register kept under subparagraph 3 of the second paragraph of section 66.1; and
(2) provide for a complaint record to be opened for each complaint and prescribe rules for keeping such records.
The financial services cooperative must make a summary of the policy, including the elements specified in subparagraphs 1 and 2 of the first paragraph, publicly available on its website and disseminate it by any appropriate means to reach the clientele concerned.
2002, c. 45, s. 309; 2018, c. 232018, c. 23, s. 1061.