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C-67.3 - Act respecting financial services cooperatives

Section 131.4
Disposition versions

Full text
131.4. The Authority shall examine the complaint records that are sent to it.
It may, with the parties’ consent, act as conciliator or mediator or designate a person to act as such.
Conciliation or mediation may not, alone or in combination, continue for more than 60 days after the date of the first conciliation or mediation session, as the case may be, unless the parties consent to it.
Conciliation and mediation are free of charge.
2002, c. 45, s. 309; 2004, c. 37, s. 50; 2005, c. 35, s. 6; 2008, c. 7, s. 57; 2018, c. 23, s. 106.
131.4. Every credit union shall inform each complainant, in writing and without delay, that a complainant who has filed a complaint with the federation under the second paragraph of section 243.1 may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the federation to forward a copy of the complaint file to the Authority.
Every federation shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome in relation to a product or service the federation has provided, request the federation to forward a copy of the complaint file to the Authority.
Where requested by a complainant, the federation shall forward a copy of the complaint file to the Authority.
The Authority shall examine the complaint and may, if it considers it appropriate, act as a mediator if the interested parties agree.
2002, c. 45, s. 309; 2004, c. 37, s. 50; 2005, c. 35, s. 6; 2008, c. 7, s. 57.
131.4. Every credit union shall inform each complainant, in writing and without delay, that a complainant who has filed a complaint with the federation under the second paragraph of section 243.1 may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the federation to forward a copy of the complaint file to the Authority.
Every federation shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome in relation to a product or service the federation has provided, request the federation to forward a copy of the complaint file to the Authority.
Where requested by a complainant, the federation shall forward a copy of the complaint file to the Authority.
The Authority shall examine the complaint and may, if it considers it appropriate, act as a mediator if the interested parties agree. It may also retain the services of any natural person to act as a mediator or, with the authorization of the Government, enter into an agreement for that purpose with a body or a legal person.
2002, c. 45, s. 309; 2004, c. 37, s. 50; 2005, c. 35, s. 6.
131.4. Every credit union shall inform each complainant, in writing and without delay, that a complainant who has filed a complaint with the federation under the second paragraph of section 258 may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the federation to forward a copy of the complaint file to the Authority.
Every federation shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome in relation to a product or service the federation has provided, request the federation to forward a copy of the complaint file to the Authority.
Where requested by a complainant, the federation shall forward a copy of the complaint file to the Authority.
The Authority shall examine the complaint and may, if it considers it appropriate, act as a mediator if the interested parties agree. It may also retain the services of any natural person to act as a mediator or, with the authorization of the Government, enter into an agreement for that purpose with a body or a legal person.
2002, c. 45, s. 309; 2004, c. 37, s. 50.
131.4. Every credit union shall inform each complainant, in writing and without delay, that a complainant who has filed a complaint with the federation under the second paragraph of section 258 may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the federation to forward a copy of the complaint file to the Agency.
Every federation shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome in relation to a product or service the federation has provided, request the federation to forward a copy of the complaint file to the Agency.
Where requested by a complainant, the federation shall forward a copy of the complaint file to the Agency.
The Agency shall examine the complaint and may, if it considers it appropriate, act as a mediator if the interested parties agree.
2002, c. 45, s. 309.
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