13.2. For the purposes of section 13.1, an agency of the civil administration uses the French language in an exemplary manner if, in all its activities,(1) it uses exclusively that language when writing in a situation that is not governed by a provision of sections 14 to 19, 21 to 21.12, 22, 22.1 and 27;
(2) it uses exclusively that language in its oral communications, except(a) in the sole cases where, under the provisions of this division, it has the option to use a language other than French when writing; or
(b) in a case where, following a person’s oral request to be addressed by the agency in a language other than French, the agency wishes to obtain from the person the information necessary to determine whether it has, under this division, the option to communicate with the person in that other language; and
(3) it does not make systematic use of a language other than French, meaning that, in cases where the provisions of this division grant it the option to use that other language, it nevertheless uses exclusively French whenever it considers it possible.