S-2.3, r. 2 - Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency call centres

Section 8 Disposition versions

2012-09-01

8. A 9-1-1 emergency centre must

(1)  have at least 2 separate points of access to the building for input cables or a device able to overcome transmission defects of emergency calls;

(2)  have enough telephone lines to respond to the emergency calls it receives;

(3)  equip at least 2 work stations of emergency call operators with a teletypewriter or text telephone device for the Deaf (TTY) or a device integrated into the calling card system, in order to respond to calls from the hearing impaired, and test those devices on a weekly basis;

(4)  have access to a multilingual service;

(5)  allow access at all times, for each work station of emergency call operators, to geomatics tools for the search of addresses and locations, the search by spatial coordinates, spatial and cartographic analysis and for the reception, processing and transfer of geographic information related to an event; and

(6)  set up tools to protect computers from outside attacks.

O.C. 1042-2010, s. 8.