S-2.3, r. 2 - Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency call centres

Section 18 Disposition versions

2012-09-01

18. The backup plan of a 9-1-1 emergency centre must contain

(1)  the identification of a functional backup centre that is able to comply with Chapters II and III, Division I of Chapter IV and Chapter V of this Regulation;

(2)  the measures to be taken in case of call overflow;

(3)  the procedure relating to the transfer of telephone lines from the 9-1-1 emergency centre to its backup centre and to the resumption of operations;

(4)  the backup procedure to ensure in the short, medium and long-term the continuity of operations to take, process, transfer and record calls;

(5)  the contact information of the secondary emergency call centres and responders that could be called by the 9-1-1 emergency centre; and

(6)  the instructions relating to the implementation and execution of the plan for the persons in charge and staff members.

The centre must inform all staff members of the content of the plan. It must carry out every 3 months exercises to test its application by verifying the functionality of its backup centre.

The centre must also hold a register in which the results of those verifications and dates on which they were carried out are entered.

O.C. 1042-2010, s. 18.