S-2.3, r. 2 - Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency call centres

Section 15 Disposition versions

2012-09-01

15. A 9-1-1 emergency centre must set up a procedure for processing complaints. The procedure provides that the response to a complaint must be provided within 20 working days or, failing that, that the person who filed a complaint must be informed within that period of a date of response.

The centre must hold a register of complaints containing the number of and reasons for the complaints received as well as the basis of the complaints, where applicable.

O.C. 1042-2010, s. 15.