15. The operator of a private seniors’ residence must make a call-for-help system available to each resident, enabling the resident to obtain, quickly and at all times, assistance from a person of full age who is present in the residence and responsible for taking action in case of emergency and for ensuring access inside the residence by the emergency services.
In the case of a category 1 residence, the person of full age present in the residence referred to in the first paragraph may be a staff member, a resident, a supervising lessee or a volunteer at the residence.
The call-for-help system may be fixed or mobile. If it is fixed, it must be usable in each of the private bathrooms or washrooms of the resident’s rental unit, as well as in each shared bathroom or washroom of the residence. A fixed call-for-help system must also be accessible from the resident’s bed, except if the resident has refused in writing to have access to the system from the bed. However, the operator must ensure that the system is operational at all times.
When the operator offers a mobile call-for-help system a resident or, as the case may be, a resident’s representative may refuse its use in writing.
A document expressing a refusal pursuant to this section must be filed in the resident’s file kept pursuant to section 57.
259-2018O.C. 259-2018, s. 15; 1574-2022O.C. 1574-2022, s. 1411.