21. A 9-1-1 emergency centre must require, before hiring, that each applicant qualified for the position of emergency call operator undergo a medical examination to determine if the applicant has the required skills to hold such a position. The medical examination is to verify the candidate’s visual and auditory acuity, psychological stability and stress tolerance level.
The centre may, at all times, require that an emergency call operator undergo a medical examination, if it has reasonable grounds to believe that there has been a change related to the skills required to hold that employment.