S-2.3, r. 2 - Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency call centres

Section 10 Disposition versions

2012-09-01

10. A 9-1-1 emergency centre and a secondary emergency call centre must

(1)  provide emergency call services every day of the week, 24 hours a day;

(2)  ensure that all emergency calls are answered in French or English, as the case may be; and

(3)  respond to emergency calls within 10 seconds in at least 90% of the cases, on a monthly basis, unless special circumstances justify a longer delay.

The average time for processing wireline calls passing through the Public Emergency Reporting Service and forwarded by the 9-1-1 emergency centre to a secondary emergency call centre must be no more than 60 seconds.

O.C. 1042-2010, s. 10.