(2) a report containing, in particular,(a) the number of complaints filed by persons who are victims concerning its services or activities;
(b) the nature of such complaints, divided into categories according to the rights set out in sections 3 to 6 of the Act;
(c) the outcome of the complaints, divided into categories of corrective measures, such as: provision of a new service, referral to another government department or body, and disciplinary measures;
(d) the changes made by the government department or the organization following such complaints, such as new training or a new structure.