65. Members must respond promptly, at the latest within 20 days of its receipt, to any request made by a client to consult or obtain a copy of documents that concern the client in any record made in his or her respect.
Members may charge the client reasonable fees not exceeding the cost of reproducing or transcribing documents or the cost of transmitting a copy of the documents.
Members who intend to charge such fees must inform the client of the approximate amount to be paid before copying, transcribing or transmitting the information.